FAQ


ABOUT CLASSES

  • What happens if my child is in different level with the others in his or her class?

    Don’t worry! Our specially-trained instructors keep observing and teaching every students based on their own progression. We’re constantly evaluating our students and are very flexible when it comes to working with each child’s individual strengths and weaknesses!

  • How do I know what program should my child join?

    You can easily visit our Program page to find you program, or give us a Call for more info!

  • Do I need to change classes when my child changes levels?

    It depends! We will do our best to help you keep your same day and time when your child advances a level. If we can’t, we will work with you to find a new day and time that fits your schedule.

  • Can I wear shoes inside the school area?

    We understand that different students respond to different teaching styles and we’ll make sure your child has the opportunity to receive the full learning experience. While we cannot make any promises, we’ll certainly take your requests into account and try to accommodate your preferences as best as we can.

  • Can I sit on the pool deck to watch my kid?

    We offer a comfortable, air-conditioned viewing area for you to watch your child’s lessons. However, we kindly request that you avoid participating or engaging with your child during the lesson, as it can be distracting for both the student and the instructor. Building a strong student-instructor relationship is crucial. If you have questions or comments, please feel free to approach the front desk for assistance. Thank you for your understanding and for respecting this important courtesy.

About Enrollment

  • Do you cancel lessons due to bad weather?

    Our usual policy is to remain open even in rainy, sleety, or snowy conditions. However, in the event that we do have to cancel lessons, we will notify you via email. You can also check the status of the classes through our mobile app for updates.

  • What do I need to bring to swimming lessons?

    You should bring a bathing suit and towel and Goggles. Cap are recommended..

  • Can I change the scheduled after lesson have started?

    We understand that families have busy schedules to manage. If you need to adjust your child’s swim time, and there is availability at their level, we’re here to assist you in finding a more convenient time that suits your schedule.

  • How do I schedule a make-up class?

    In the Mobile App Watch this video to learn how to schedule a make-up class in Website

  • What if my child can not make it to the class?

    Makeup classes are available only for illness or family emergencies, subject to schedule availability. Please notify us of your absence at least 12 hours in advance via the parent portal. After reporting an absence, a makeup token is issued, valid for one year from the missed class date. Absent can be create in both Website or Mobile App. Watch this video to learn How to create an absence using the mobile app! Watch this video to learn How to create an absence using website!

  • Do you offer make-ups for missed swim lessons?

    Yes, we allow up to 12 make-up lessons per year. You’ll need to report your absence through the mobile app or website before the start of your lesson. You can book your make-up lesson up to 30 days in advance, and it can be used anytime while enrolled with us. Please note, we cannot guarantee the same instruct or for makeup classes.

  • How do I register a class?

    Contact us or simply register through our website! Feel free to contact us if you’re unsure of what program / level to sign your child up for.

  • When do lessons end?

    As we are running programs perpetually instead of seasonally, your lessons will continue until you choose to withdraw from our school. Please note we require a 30-day notification to terminate your classes.

About Payment

  • Why do I need to give a 30-day notice before withdrawing from a class?

    Due to the popularity of our swim programs, there is typically a long list of families that are waiting to fill your spot. This advanced notice gives us the time we need to make necessary adjustments to our schedule.

  • What if I join the middle of the month / session?

    No worries! We’ll adjust your payments as needed to ensure that you’re not overcharged.


  • Why do I have to pay in advance?

    Your payment reserves your enrollment with us and ensures that your child has a place with us.

  • What payment method do you accept?

    You will be paying with credit cards/ debit cards added in your account to secure the spot perpetually. Please contact our front desk team if you planned to pay in other methods.

  • When will be program fee be charged?

    Fees of the first month will be charged when you register. Fees of subsequent months will be charged 30 days in advance.

Other Questions

  • Why should my child take swim lessons year-round?

    Swim lessons are always in season! Swim lessons are offered year-round because it helps our students maintain and improve their swimming skills and knowledge of water safety. Our perpetual lessons are also convenient as they’re provided on a schedule that works with yours. You’ll always have the option to make changes to your lesson times, if needed.

  • Do you offer refunds?

    Unfortunately, we do not issue these. However, we are glad to hearing from you and we will work with you to alleviate your concern.


CONTACT US